We have partnered with a well-established and high growth MSP, this firm is a leader in its industry with a reputation for delivering technical excellence, innovation and high-quality service to their varied customer base.
  
About the role:
  
As a key member of the Managed Services team, you will be mainly providing remote IT support to a range of Managed Services clients. You will take ownership of your assigned clients, and ensure we deliver excellence in customer service and provide the highest possible level of technical assistance.
  
Actively managing and providing a single point of contact for end-users to receive support and maintenance within the client's desktop and related hardware/software environments. This includes troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading all hardware/software and equipment to ensure optimal workstation and CRM performance.

Your responsibilities:

• As you would be providing support remotely, you have to be self-motivated and enjoy working independently 
• When required provide onsite support at client locations
• Maintain and administer systems across Microsoft Stack apps
• Ensure service quality through technical competence and attention to detail
• Strive for high levels of customer feedback, maintaining effective communications with your clients
• You will be able to quickly troubleshoot problem areas by telephone, or via remote access in a timely and accurate fashion, and provide end-user assistance where required
• Excellent communication skills; both verbal and written

Essential Skills:

• Demonstrate a minimum 3+ year's practical experience in an outsourced managed services environment where you have dealt with multiple different end-user client environments
• Provide level 1 & 2 customer support
• Extensive experience in Microsoft Windows/Exchange Servers/ Active Directory maintenance/ Office 365
• Technical knowledge of AD, DNS, DHCP, Group Policy, etc.
• Strong overall Microsoft stack support experience 

What's on offer: 
  
Flexibility is the key here. Whether you work in an office or a distributed team, this company is highly collaborative and yes, fun! To support you at work they offer flexible working options, flexible hours and excellent support. 

 
Apply online.

Curtis Partnership specialises in Sales, Marketing & Operations, Finance & Accounting, Technology and Property recruitment.