We have partnered with a well-established and high growth MSP with a reputation for delivering technical excellence, innovation and high-quality services across BAU matters and cyber security issues.
  
About the role:
  
As a key member of the Support Services team, you will be providing support to a diverse range of businesses and clients. You will take ownership of your assigned clients, and ensure we deliver excellence in customer service and provide the highest possible level of technical assistance.
  
Actively managing and providing end-users support and maintenance within the client's desktop and related hardware/software environments.

This includes troubleshooting, installing, diagnosing, repairing, maintaining, and upgrading all hardware/software and equipment to ensure optimal workstation and overall technology performance.

Your responsibilities:

• Maintain and administer systems across Microsoft Stack apps
• Ensure service quality through technical competence and attention to detail
• Strive for high levels of customer feedback, maintaining effective communications with your clients
• You will be able to quickly troubleshoot problem areas by telephone, or via remote access in a timely and accurate fashion, and provide end-user assistance where required
• Excellent communication skills; both verbal and written

Essential Skills:

• Demonstrate a minimum 2+ year's practical experience in an in-house or outsources IT support environment where you have dealt with multiple different end-user client environments
• Provide level 1 & 2 customer support
• Extensive experience in Microsoft Windows/Exchange Servers/ Active Directory maintenance/ Office 365 / Azure
• Ideally exposure to firewalls/cyber security issues/products such as Sophos and other related security software
• Technical knowledge of AD, DNS, DHCP, Group Policy, etc.
• Strong overall Microsoft stack support experience 

What's on offer: 
  
This role is based in Brisbane CBD where you will initially be based full time in their offices, however flexibility to WFH will be available after the initial onboarding phase of employment.

 
Apply online.

Curtis Partnership specialises in Sales, Marketing & Operations, Finance & Accounting, Technology and Property recruitment.