A growing Technology Services Provider working across a wide range of businesses in varied industry groups is looking for an experienced Sydney based IT Support Level 2 specialist.
   
Key responsibilities

• Managing & providing a single point of contact for 2nd level escalations to end-users within client's desktop & related hardware/software environments
• Deliver quality, remote support in a timely fashion using a variety of remote access tools 
• Active Directory administration
• User creation and termination requests.
• Remote configuration of hardware and software
• Create Knowledge base articles and process documents, where possible.
• Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
• Basic network troubleshooting and fault finding
• Work with third parties to facilitate repair work for onsite desk side equipment

Essential skills & experience

• Ideally minimum 2+ year's in an outsourced managed services provider environment L1/L2
• Microsoft Office 365 (O365, Azure, Intune, SharePoint & ATP)
• Windows Servers, Exchange, AD, DFS, DHCP, DNS, RDS
• Experience with Virtualisation (Hyper-V, VMWare)
• Ideally exposure to Routing/Firewalls, Switches 
• Backup & Recovery systems 

What's on offer

Being part of a well-established & fast-growing business, your contribution will be highly visible & measurable from day one. This company is looking for highly motivated, highly technical professionals to grow with them.