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IT Support L2

  • 10-May-2022
  • Sydney
  • Permanent / Full Time
Your new role
  
A growing Technology Services Provider working across a wide range of businesses in varied industry groups is looking for an experienced Sydney based IT Support Level 2 specialist.
   
Key responsibilities
  • Managing & providing a single point of contact for 2nd level escalations to end-users within client's desktop & related hardware/software environments
  • Deliver quality, remote support in a timely fashion using a variety of remote access tools 
  • Active Directory administration
  • User creation and termination requests.
  • Remote configuration of hardware and software
  • Create Knowledge base articles and process documents, where possible.
  • Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
  • Basic network troubleshooting and fault finding
  • Work with third parties to facilitate repair work for onsite desk side equipment
Essential skills & experience
  • Ideally minimum 2+ year's in an outsourced managed services provider environment L1/L2
  • Microsoft Office 365 (O365, Azure, Intune, SharePoint & ATP)
  • Windows Servers, Exchange, AD, DFS, DHCP, DNS, RDS
  • Experience with Virtualisation (Hyper-V, VMWare)
  • Ideally exposure to Routing/Firewalls, Switches 
  • Backup & Recovery systems 
What's on offer

Being part of a well-established & fast-growing business, your contribution will be highly visible & measurable from day one. This company is looking for highly motivated, highly technical professionals to grow with them.  
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