The Company
Our client is a specialist supplier of packaging materials to the food & beverage industry. Operating for more than 45 years, they continue to grow and expand their footprint and are now seeking an Operations Manager to lead the Customer Service team which includes Supply Chain management and logistics. In addition, this role is a central point of contact between the warehousing teams, customer service teams, IT and sales teams.

Benefits include: 

• Excellent remuneration - $150 - 170K + super
• Hybrid working environment - 1 day working from home
• Close to Green Square Train Station
• Parking available in Rosebery

The Role
Reporting to the Director, the Operations Manager is responsible for leading, managing, and coordinating office operations and procedures.

Responsibilities include:

• Lead the Customer Service & Logistics team of 5
• Assisting with Customer Service requests where required
• Improving customer service & logistics processes
• Process improvement processes across the wider team
• Liaise with IT regarding new system & process improvements
• Liaise with external customers regarding escalated issues
• Work closely with finance team regarding payments
• Stakeholder engagement with national warehouse team
• Sales team liaison including working closely with sales support team

Skills & Experience

• 5+ years of operations management experience
• Product knowledge experience
• ERP software - SAP or similar
• Degree qualification
• Excellent time management skills
• Strong influencing skills 

Curtis Partnership specialises in Property, Accounting, Sales & Operations and Technology recruitment.