• Stable, dynamic and fast-growing MSP
• NEWLY CREATED - Highly visible role ready for your impact

Simply a brilliant company with an excellent performance and growth record: due to structural changes and growth this position has been newly created

As an experienced Helpdesk/Tech support Manager/Team Lead, you will supervise a team of highly talented IT Support Engineers tasked with providing solutions and support to a wide and varied list of external partners. You will have excellent delegation skills alongside strong planning and management skills, demonstrating an energetic and positive mindset to encourage the best from your team.

Your Role

You will have a strong and varied technical background and skillset including knowledge of MS products, Networks, Servers, Workstations and Migrations/Site moves, etc.

Importantly your cv will clearly show where you have held a supervisory role in a small or large MSP environment.

In addition to this, you will:

• Manage engineers to established metrics driven by agreed SLA's
• Monitor SLA and workloads ensuring efficiency throughout BAU activities
• Manage & mentor a team of Support Engineers both in-house and remote
• Oversee all policies, procedures and documentation for the smooth running of the support function.

Prior experience in an MSP/IT Services & Solutions environment is essential.

About You

• Experienced Helpdesk Manager with strong organisational and planning skills
• Ability to coach and mentor a helpdesk team 
• Skilled in common MSP applications, systems and infrastructures
• Excellent delegation, planning and execution skills
• Strong communicator with an energetic, enthusiastic approach to your work
• Ability to work independently and take initiative in management situations

This is an exciting opportunity to take the next step in your career and be able to successfully manage a team of service desk analysts and various projects across the business.

Curtis Partnership is committed to supporting inclusive and diverse recruitment. We welcome applicants from all ages and genders, First Nations Australians, culturally and linguistically diverse groups, the LGBTQIA+ community and people with a disability. If provisions or adjustments in our recruitment process could better enable your application to shine please indicate this at the top of your resume.